Important Information

This policies page outlines our shared expectations for a smooth and successful collaboration.

No Shows and Cancellations

I have a 24 hour cancellation policy. When you book a call with me, you’ll receive a reminder 24 hours before the call. If you cannot make the call, please cancel AT THAT TIME. This allows me to open the spot to someone who is waiting.
If you book a one-off meeting with me and cancel within 12 hours of our call time, you will not be refunded. Please contact me to book a new meeting, at your expense.
For my premium coaching, and subscription clients: if you cancel within 12 hours of your call time you will be charged a $40 re-booking fee to replace that call.
Exceptions may be made to extra fees when last minute cancellations are outside the clients control: natural disasters, power outages, sudden illness, etc.

Payments

Substack Management clients: You will be billed on the 1st of each month, for the previous months work. Failure to pay within 14 days will result in termination of services.
Prepayment is required for one-off calls.
For larger projects and custom work, we will work out a billing schedule that is suitable for both of us.

Confidentiality: I will not share your information with any external parties. Anything we discuss during our calls is considered private information and the recordings are only shared between myself and you, the client, for the express purpose of working on your substack together.

Reminder: I am a consultant, so while I’ll be working closely with you, I operate as an independent contractor, not an employee.

Scheduling and Timelines: While I do my best to work with your timeline, I cannot guarantee a spot in my schedule. Generally speaking I work Monday to Thursday 9am to 4pm CST, with all Canadian holidays booked off. I am usually booked 2-3 weeks in advance, so please plan ahead to get the timeslots you want.

Thanks for taking the time to read through everything. If you have any questions that weren’t covered here, please feel free to reach out.

Your Substack launch can start with one call

Not sure where to begin? We can book a consultation call to get you started.

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